Today, digitalization is more important in any domain and the concept of enterprise technology just provides an edge to companies to run their business in the most effective way.
Enterprise Technology
After a definite stage, an organisation reaches a certain size, the business processes start getting a little complex and time-consuming. In such a scenario, managing them manually could be a humongous task. And, that is where Enterprise Technology comes into the picture that meets the essential requirements of the organisation. The software that provides a solution to the business is called Enterprise System.
Enterprise System could be an Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Cloud Computing software, Web Analytics, Business Intelligence tool, Communication Software, Customer Service or Issue tracking software. Let’s look at the most talked about solutions/products/services below:
Enterprise Technology: Solutions/Products/Services
Amazon Web Services/AWS is a secure cloud services platform, offering compute power, storage, database, analytics, developer tools, management tools, IoT, security and enterprise applications for organisations to move faster, lower IT costs and scale
Microsoft Azure is a cloud computing platform with solutions including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) that is used for analytics, virtual computing, storage and networking etc.
Google Cloud Platform is a suite of cloud computing services. It runs on same infrastructure that google uses internally for its end user products such as Gmail, Google search, file storage and You-tube
Google Workspace is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google. It includes Gmail, chat, meet, calendar, drive for storage
IBM Smart Cloud is a set of cloud computing services for business offered by IBM. It includes IaaS, SaaS and PaaS offered through public, private and hybrid cloud delivery models
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand
Sage is a cloud based ERP system targeted at high growth, small and medium-sized businesses. It includes applications for core financials and accounting, purchasing, order management and financial reporting
SAP S/4HANA is a future ready ERP system with built in intelligent technologies like Artificial Intelligence, Machine learning and advanced analytics. It transforms business processes with intelligent automation
Oracle Cloud ERP is a core suite of Oracle Cloud (SaaS) applications. Oracle expense management and Oracle Risk Management are part of this solution
SAP ERP software was developed by German Company SAP SE. It incorporates the key business functions/operations of an organisation
Datapine is the business Intelligence Software. It focuses on self-service and visualization to allow a variety of professionals to understand data
JIRA is a tool developed by Australian Company Atlassain to capture, assign and prioritize bugs and track all aspects of the software development cycle. It is also used for project management
Acumatica is a Cloud ERP that supports to manage business, review all customer interactions and obtain proactive business reports and insights, all from any web-enabled device anywhere at any time
Zendesk is a Customer Service Software, a CRM software designed to improve customer relationships. The software gives the flexibility to customize the support solution with tools like advanced workflow capabilities and AI-powered automation and self-service
Zoom is one of the leading video conferencing software apps. It facilitates the virtual interaction with co-workers’. It is an easy, reliable cloud platform for video and audio conferencing, chat and webinars
HootSuite is a Communication Software. With the software you can track the response time to inquiries made on your social media profiles
Salesforce Sales Cloud is a cloud based CRM platform that keeps information about leads, sales and customers at one place
Zoho CRM empowers a global network in over 180 countries of multiple businesses to convert more leads, engage customers and grow their revenue
SAP Sales Cloud helps organisations to connect and guide customers throughout their buying journey. It transforms the leads to cash process and accelerates sales performance with incentive optimization
HubSpot CRM enables customers to relate stronger with their clients, boost conversations and improve revenues based on multiple interaction channels
‘‘
The best way to predict the future is to create it - Abraham Lincoln
What’s in it for me?
Using Enterprise Technology has many benefits. It streamlines complicated workflows, improves productivity, efficiency, reduces human error and boosts the revenue of an organisation.
While Technology provides solutions to the biggest problems in the IT world, its dependency comes with its own set of problems. The cyber-attacks or unplanned application downtime can lead to huge productivity loss, interrupt processes, impact reputation as well as big financial losses. Hence, analysing the risk (identify, assess and prioritise risk) before you start with the implementation process is significant. You must take preventive measures else it will lead to chaos.
Few things as a start-up you can do is to calculate the real expenses of downtime, get a risk audit done, adopt a proactive thinking method, have proper documentation. If the company budget allows, you may want to hire an in-house programmer and if not then the entire support will be required from the software provider. Hence, find the right provider who can support with scheduled routine maintenance, backup services and expert support if you ever do experience a malfunction.
We use technology to simplify things but if it isn’t going to make life simpler than it is of no use. Hence, keeping a check in the initial stage is of paramount importance. The best solution is to invest time and money into the development and implementation. The preliminary time spent on implementation of high-quality software with proper staff training, proper IT support and getting clarity of the tool shall work wonders and mitigate the risk of failure.
